Tales From Da No Tell Mo Tell!

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|3lack|ce
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Tales From Da No Tell Mo Tell!

Post: # 119592Post |3lack|ce
Tue Sep 02, 2008 2:17 pm

"Yah, it wasn't a typical Sunday night other than me working the late shift," I thought to myself after taking yet another soul-satisfying drag off a cigarette from the pack of smokes I'd promised myself I'd never open, "That damned crazy idiot. I thought I was bad." Then it dawned on me: I should tell this to the TAZ! They'd get a kick out of it!

Ok, so here goes:

Dateline: Sunday, 31 August, 2008, Podunk, Texas, USA, NoTel Motel, Graveyard shift.

We're bloody full! Everyone who could possibly fly away in the face of a hurricane is here, and the phone is going nuts. Every two minutes or so I get yet another call from another evacuee looking for a room I can't provide. This is interspersed with our hotel guests wanting this, that, the other thing, and a nice songbird added to the pile, and walk-in would-be guests doing the same thing the phone pests are doing, but being more pushy about it.

|ce is NOT happy. Sunday is supposed to be my all night DVD night and these fools are interrupting it. My lobby has guests in it well after midnight watching the TV, even though they have one in their rooms. WTF? Grr.

Flash forward to 0230 hrs. That's 2:30 AM to you civilian pukes.

In walks this guy who's part of a construction crew that's been staying with us for the past month or so. He's not an evacuee, he's a regular. He's also wearing a Tee shirt that's covered in blood, and has a fresh cut on his forehead. He wants his room key replaced. I give it to him.

0232 - our man Eddie walks back into the lobby. He says to me, in Spanglish since his English isn't too good, "My key works, but I can't get into my room. Can you come upstairs and fix the problem?" Sure Eddie old chum of mine, I can fix the problem. I bet it exists on the end of the keycard opposite the doorknob.
Upstairs we go.

You guys know those old-fashioned chain-locks that were designed to be locked and unlocked from the inside of a door, that permit it to be opened only a couple of inches and no more? We have a version of it in our hotel called a 'horseshoe lock'. It uses a loop of metal shaped much like a horseshoe in lieu of a chain. This monkey has somehow locked himself out of his room with THAT lock, and can't get back in. The problem is that lock can only be activated and opened from the INSIDE. Ooops.

Fuming, I go down to the owner's room and beat on his door until he wakes up and opens it. I explain the problem, he fetches me the tools to remedy the problem: 1 Flathead screwdriver, 1 pair of pliers.

So here I am, at 0235 beating on a screwdriver with a pair of pliers, breaking the shear pins that hold the horseshoe in place, bending the horseshoe out of shape effectively breaking the entire locking system, just so this idiot can get back into his room. 10 minutes later I finish. I charged his company 50 bucks for the problem, and another 25 to replace the 2 dollar lock.

Flash forward to Monday Night, same shift, same place, same idiot is the topic...
I come in and meet my 3-11 shift counterpart, a nice young lady we'll call Sheila, who proceeds to tell me that law enforcement had been called on this guy after he'd: walked into 2 other guest's rooms uninvited (how I have no clue, he had no key), taken pictures of several car's license plates, and physically shoved a couple away from their trunk so he could photograph the inside of it (this is what got the law called). Law enforcement had advised the hotel they couldn't do anything yet, but that if he came out of his room one more time they could. Then they told him to go to his room and stay there, period, or he'd go to jail.

5 minutes later in walks the owner, who asks me to walk outside behind the hotel with him a moment. Ok, no problem. He shows me how this monkey got his inside-only lock done and locked himself out. Apparently (by the damage caused to the air-conditioning bracket and air-conditioning unit, and window,) he'd thrown himself out of his 2nd story window to the ground (for reasons known only to him). This also explains the blood all over his shirt. Ok, no problem. Boss wants him gone, period. I plea on his behalf for the rest of the night as long as he behaves himself, since the remnants of the storm are still moving north. Boss agrees, with the addendum that I must kick him to the curb if I see him out of his room AT ALL. "Can do." I tell him.

0500, my lobby. Here comes the guy's boss, who's also staying with us and who is fully aware of all the damages incurred and the problem with his employee. I explain that the guy is welcome to stay anywhere he chooses to, but he bloody well better be out of my hotel by 0700. Dude says he's going to put him on a bus home, and can't understand what's going on with this guy, he's not been anywhere he can get drugs, maybe he's just snapped. He also tells me to bill the company directly for the repairs, and they'll take it out of his pay.

Now it's 0814. I'm writing this little missive. By now (hopefully) this monkey's on his way back to Baton Rouge.

Here's my (nonprofessional, untrained) take on the situation:
Eddie is schizophrenic and OFF his meds, OR
Eddie has suddenly become schizophrenic, OR
Eddie has found a source of some seriously effed up dope which causes extreme paranoia and hallucinations.

Either way he's a danger to himself and others, and we're bloody lucky nobody got dead or injured (other than himself) by him during the duration of his stay.

Eddie won't return to the NoTell Motel, ever. Norman Bates would have a better chance getting a room.... Ya hear that Mother? I bet Mother'd like it if Norman came to stay.... :twisted:

|ce


The one thing a customer service specialist can never teach is 'being nice.'

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Re: Tales From Da No Tell Mo Tell!

Post: # 119572Post outerlimit
Tue Sep 02, 2008 5:49 pm

That is insane...
Guess it makes for a more interesting night at work
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|3lack|ce
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Re: Tales From Da No Tell Mo Tell!

Post: # 119476Post |3lack|ce
Wed Sep 03, 2008 7:50 pm

Yah, it was an interesting night at the NoTell Motel.

Really screwed up stuff that Hoteliers learned from Katrina:
1. Jack your rates way up - for WHY see #2.
2. Evacuees will steal everything that's not nailed down, and severely damage your rooms. This effect occurs in direct proportion to the amount of their hotel bill FEMA is covering versus the amount they are covering themselves.
3. If you offer complimentary food, drinks, or anything else free, stock up a LOT of it because they'll run you dry very quickly.
4. Prepare for at least one Psycho to visit your hotel (See story, above).

I had a clerk that was complaining that we were gouging our guests, who stood to lose everything in the hurricane. I showed him the pictures my boss kept (and showed me) of the hotel damages we had to fix after the Katrina evacuees left. He very promptly shut his mouth and charged the higher rate (Ours wasn't THAT bad an increase, only 20 a night per room, and only for evacuees - our regulars got regular rates. The hotels in Shreveport tripled their rates for everyone.)
The one thing a customer service specialist can never teach is 'being nice.'

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Re: Tales From Da No Tell Mo Tell!

Post: # 120049Post |3lack|ce
Fri Sep 12, 2008 8:06 pm

So here we are again, Not liking IKE.

Looks like he'll probably be playing "kick the baby" with Houston - and I'm surprised nobody from the news media has coined that one yet...although I did hear this one earlier today on CNN

"With Ike, Size matters" :shock:

Both hotels full, and evacuees are driving me nuts already both by phone and in person. It's insane here - and a little freaky since we're supposed to catch Ike right over us when he's reduced to cat 1...still a hurricane, just not as bad as he is now.

I'll give ya more details Saturday Night - when he's hittin or after he's passed, and I'll probably have another story or two to tell :cool3:

Good hunting and stay dry!
The one thing a customer service specialist can never teach is 'being nice.'

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Re: Tales From Da No Tell Mo Tell!

Post: # 120078Post cemetric
Sun Sep 14, 2008 2:18 pm

Wish my life had some excitement like that ... All I do lately is work work work ... and nothing "fun" ever happens :sad:

Keep us informed Ice
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Re: Tales From Da No Tell Mo Tell!

Post: # 120079Post Panama Red
Sun Sep 14, 2008 2:55 pm

cemetric wrote:Wish my life had some excitement like that ... All I do lately is work work work ... and nothing "fun" ever happens :sad:

Keep us informed Ice

Join the army... :mrgreen: oh and move to Georgia... :mrgreen: Be careful what you wish fer there Cem... 8)
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Re: Tales From Da No Tell Mo Tell!

Post: # 120081Post |3lack|ce
Sun Sep 14, 2008 11:34 pm

Power just came back on about 10 mins ago at my house. Both hotels are still 'sweating in the dark' - last night was the night from hell.

More later after I've gotten some comfortable sleep.
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Re: Tales From Da No Tell Mo Tell!

Post: # 120082Post Panama Red
Mon Sep 15, 2008 12:39 am

Wow Galveston, looks terrible, I saw some aerial shots and pretty much all of it is under water... :shock:
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Re: Tales From Da No Tell Mo Tell!

Post: # 120108Post cemetric
Mon Sep 15, 2008 12:48 pm

I was not hoping or wishing for a storm like that to happen, just so we're straight about that ... :pleasantry:
Join the army
Been there done that ... The army here isn't even worth the dirt it's being paid with :roll:
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Re: Tales From Da No Tell Mo Tell!

Post: # 120113Post |3lack|ce
Mon Sep 15, 2008 2:46 pm

Galveston was completely under water before the eye ever hit her. If you get a chance look at Lake Charles, LA area - they got had in a major way. Bridge City, Texas is another one that got bitchslapped hard.

I have guests from all of those towns as well as Beaumont & Houston.

I still promise you a tale of heat, rain, dark, and what the staff goes through when the power goes out at your hotel..
The one thing a customer service specialist can never teach is 'being nice.'

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