Did you ever...

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|3lack|ce
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Did you ever...

Post: # 132943Post |3lack|ce
Mon Dec 14, 2009 12:20 am

Notice something and come to a realization, even though you really knew that the something you noticed existed the entire time?

Yesterday after work I stopped by the local burger joint for my usual cherry limeade, but I wanted something else with it. The problem was that I've eaten everything on the menu that was even remotely appealing to me and last night none of it really caught my attention... so I stood and stared at that blasted menu while this sweet young thing stood patiently by waiting on my order.

I don't know why but I got to thinking about that today, and I came to the realization that this may be why people at burger joints (and other restaurants, and stores, and ...well, wherever) sometimes take so flipping long to complete their business - because nothing really appeals to them but they *really* want to procure something from that business. Then I got to thinking that maybe if we paid attention to such things, perhaps (as a good businessperson) we could make appropriate changes.

That led me to wonder a bit more on what other ways a person communicates nonverbally.

Now I'm no master of body language, or reading attitudes or emotions in people, and although I consider myself superb at customer service, this whole realm of thinking blows me away. It definitely merits further study, but the problem is that I know of no resources to turn to - any suggestions?

*another little bonus snippet I remembered while I thought on all this - comes from my days overseas* Did you know that in every country outside of North America, merchants don't really listen to what their customers are saying? Instead, they're looking at their customer's eyes - and wherever they linger for long periods or multiple times for brief periods shows the merchant what they're truly interested in purchasing. Pretty cool eh?

So begins an |n depth study of body language and other nonverbal communications for me. If you know of any sources, please feel free to point me at them - but only if you've actually read them before! (no google links Eg, I want stuff that people have really looked at and know to be reasonably true)

Thanks ahead of time for your input!
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The one thing a customer service specialist can never teach is 'being nice.'

Moxnix
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Re: Did you ever...

Post: # 132945Post Moxnix
Mon Dec 14, 2009 9:56 am

I don't know of anyone source like a book, but I can tell you where most body language people are. And that is actors. Actors make use of some highly effective moves in body language to wield their craft.
A learning poker book will also give you some of them in their reading your opponents section.
Good luck in finding any one comprehensive source to explaining body language. If you find one please let me know as I am interested also.
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Aspman
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Re: Did you ever...

Post: # 132949Post Aspman
Mon Dec 14, 2009 10:22 am

If you can get to it go have a look for video clips of Derren Brown on youtube.

He has a series of shows all about deception. He does thing that you would expect a hypnotist to do but actually gets people to do things by suggestion and the manipulation of words, body language and images. Quite scary what he can do and he's so good at it that I'm still not sure if I believe it.

http://derrenbrown.co.uk/blog/

http://video.google.co.uk/videoplay?doc ... 6878343763
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|3lack|ce
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Re: Did you ever...

Post: # 132973Post |3lack|ce
Tue Dec 15, 2009 9:52 pm

thanks much guys! I'll give 'em a lookover and see what I can come up with. I'm also gonna go make polite inquiries with my local Book dealer and Video dealer (yep, I'm addicted to both, so DEALER is the appropriate word).
The one thing a customer service specialist can never teach is 'being nice.'

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